Area/Field Service Engineer

Are you ready to take on the challenge of ensuring product quality and reducing claim rates? Join us as a Quality Control and Repair Technician! 

Location: Chennai, Bengaluru, Vizag+Vijaywada, Pune & Indore 

What will you be doing here? 

• Perform quality checks on home appliances at client warehouses and ensure they meet our standards. 
• Drive refurbishment operations in the designated area, including repair and maintenance tasks as needed. 
• Collaborate with warehouse staff and technicians to optimize refurbishment processes and ensure timely completion. 
• Maintain detailed records of refurbishment activities and product quality assessments. 
• Troubleshoot technical issues and provide solutions to enhance the quality of refurbished appliances. 
• Prepare and share a monthly plan for visits to resellers with the reporting manager in advance. 
• Respond promptly to any claims raised by resellers by visiting their locations, inspecting the products, and performing necessary repairs to maintain quality standards. 
• Provide training and education to resellers on repairing and aligning products at minimal cost, sharing technical knowledge to empower them. 
• Expertly diagnose errors or technical problems in consumer electronics products and determine appropriate solutions. 
• Identify and onboard potential technicians as resellers to expand our service network and improve repair capabilities. 

What we are looking for: 

We’re seeking candidates with a minimum of 2 years of experience in the consumer electronics, appliances, or service delivery industry. The ideal candidate should be a fast learner, have strong interpersonal skills, and hold a valid driving license with access to a two-wheeler for extensive travel requirements. 

If you have a passion for ensuring product quality and are eager to make a meaningful impact, we encourage you to apply for this exciting opportunity. Join us in our mission to deliver exceptional service and maintain the highest standards of quality.