Exchange Terms & Condition


Digi2l  Is the Registered Trade Mark of UTC DIGITAL TECHNOLOGIES PVT LTD

Customer Exchange Agreement

Disclaimer: In the event of any discrepancy or conflict, the English version will prevail over the translation.

Any purchases made under our partner’s Exchange Offer or D2C Smart Sell Offer will be subject to the following terms and conditions:

The exchange offer (“Offer”) or Smart Sell shall be valid only up to the validity period as stated in the Partner’s communication from time to time

By agreeing to avail the benefits under the Offer, you hereby represent, warrant, and covenant that:

  1. You are the sole, absolute and lawful owner of the product being returned (“Used Product”) and you confirm that the Used Product was exclusively for personal use, and not for business or commercial use;
  2. By accepting the price quote you have also accepted and confirmed that the value of the Used Product will be provided to you in the form of Partner’s Voucher or Online Cash issued by UTC Digital Technologies Pvt Ltd., which is redeemable only against the purchase of any Partner’s products or Directly with Digi2L respectively.
    Please note that in the case of the redemption of such Partner Vouchers issued to you at the Partner’s authorized dealer stores will be applied during checkout of the purchase transaction for you to avail of the benefit of the Offer. The Value of the Partner’s Voucher will be determined in good faith as per your declaration about the Used Product’s working condition. The same will be governed by the UTC representative during the Quality check process. In case of any difference in the Quality of the Used Product the difference amount shall become payable immediately.
  3. The Used Product along with all accessories, wherever applicable, under the Offer is genuine and is not counterfeit, free from any and all encumbrances, liens, attachments, disputes, legal flaws, exchange or any agreement of sale etc.
  4. Wherever applicable, the details of the Used Product, including its condition, are as stated at the time of availing the Offer. In case of a false declaration about the condition of the product, the difference amount shall be payable immediately.
  5. The Used product would be deemed as a Non-working Product in the following conditions:
    1. For TV’s – Cracks on screen, discoloration, spots, lines or patches on screen
    2. For AC’s – Compressor not working, Outdoor unit is rusted, Indoor unit fins are choked.
    3. For WM’s – Control panel not working, drum not working or making noise.
    4. For Refrigerators – Low cooling in any of the compartments, Compressor not working, Body cracked or rusted
  6. The Used Product should not be damaged, broken, or otherwise tampered with. The Used Product should match the details entered while placing the order (with Exchange), where applicable, and will be validated during Quality check or by the pick-up associate.

You further confirm that:

  1. At the time of pick-up the Used Product should already be kept uninstalled.
  2. You agree to indemnify and keep indemnified UTC and its affiliates, applicable service providers, the buyback partner, and any future purchaser of the Used Product against all or any third party claims, demand, cost, expenses including attorney fees which may be suffered, incurred, undergone and/or sustained by UTC, its affiliates, applicable service providers, the buyback partner or any future purchaser due to usage of the Used Product by you;
  3. You are not returning a different product or if the Used Product does not meet the conditions prescribed herein or if the condition of the Used Product is different from the condition specified at the time of availing the Offer; and
  4. Any breach of these Offer terms and conditions.
    1. You understand that Used Product pickup will happen simultaneously (hand in hand) along with the new product delivery and you shall keep the Used Product ready to be un-installed (if applicable) and given for exchange. In the event you refuse to provide the Used Product or if it is determined at the time of pick-up that the Used Product is different or does not conform to the conditions specified by you in your declaration of the Quality or the Used Product cannot be un-installed by the pick-up associate, where applicable, you agree that the transaction and the Offer availed by you may be cancelled or if you wish, converted to a regular order as per the process set out below.
    2. In the event you decide not to proceed with the exchange transaction and retain the Used Product or if the Used Product is different or does not conform to the conditions specified or cannot be un-installed by the delivery associate, you may request UTC, to convert the transaction to a regular order. If you elect to avail such option:
  1. You need to pay the value provided to you for the Used Product as part of the transaction and Offer;
  2. You may pay the value of the Used Product by
      1. providing cash to the pick-up associate;
      2. making a credit card or debit card payment using the mPOS device with the pick-up associate; or
      3. through UPI;

    You hereby give your consent that your personal information that you have provided in connection with this Offer might be processed, transferred and retained by UTC in managing and administration of the Offer.

  3. You understand that your eligibility for the additional features of the Offer or a greater value will solely be determined by the results of the Quality checks or diagnostics performed in accordance with the terms, hence such determination cannot be challenged by you, however you are at liberty not to avail the additional features of the Offer should you disagree with the price determination;
  4. You understand that once the Used Product is sent for exchange under the Offer, under no circumstance can the Used Product be returned back to you. In the event you return the new product purchased under the Offer, the Used Product will not be returned to you.


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